Reward Loyalty Documentation

Utilizing Loyalty Cards: How Do Members Use Loyalty Cards?

Once a member discovers a loyalty card they wish to collect points with, they can select the Start saving for rewards button. This action bookmarks the loyalty card and displays it on the homepage for the logged-in member. Note that an account is required to follow a loyalty card.

The Start saving for rewards button is only visible for cards that aren't already set to be visible on the homepage by default. If a member earns points for a loyalty card, that card will automatically appear on the homepage.

Accumulating Points

To gather points, members present their loyalty card which contains a QR code that can be scanned by staff. Staff then input the member's purchase amount, and the system calculates the points based on the specific card's rules. Members can view these rules under the Rules tab located beneath the card.

Members receive an email with the points they have earned (this feature is disabled on the demo) and can view the transaction in the history tab under the card.

Redeeming a Reward

Once members have collected sufficient points to claim a reward - indicated by a green dot appearing next to eligible rewards - they can select the reward and press the Claim reward button. This action generates a QR code for the member to show to staff at the venue.

Staff can process the reward and claim it on their dashboard. The system then deducts the corresponding points from the member's account. Members receive an email outlining the transaction details (this feature is disabled on the demo), and they can review the transaction in the History tab beneath the card.